Refund policy
This Return and Refund Policy explains the conditions under which returns and refunds are accepted. We are committed to transparency and compliance with Google Shopping policies.
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
• Items must be unused
• Items must be in original packaging
To initiate a return, please contact us at info@thegolfhub.com.au with your order
details.
Refunds will be processed once the item has been received and inspected.
Please allow 3–5 business days for refunds to appear in your account.
Return shipping costs are the responsibility of the customer unless the item is faulty or
incorrect.
Return Eligibility
A return may be accepted if:
The item is defective, damaged, or faulty upon delivery
The wrong item was received
The item is unused, in original condition, and in original packaging
All return requests must be submitted within 30 days of delivery.
Non-Returnable Items
Returns will not be accepted for:
Items that have been used, worn, or altered
Items returned without original packaging
Items damaged due to misuse or customer negligence
Clearance or final sale items (if applicable)
How to Request a Return
To initiate a return:
Contact us at thegolfhub@gmail.com within 30 days of receiving your order
Provide your order number and reason for return
If approved, return instructions will be provided
Returns sent without prior approval may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Original shipping costs are non-refundable
(Note: Shipping is free on all orders)
Refunds
Once the returned item is received and inspected, we will notify you of the refund status
Approved refunds are issued to the original payment method
Refund processing time is 5–10 business days after inspection
Partial Refunds
Partial refunds may be issued if:
The item shows signs of use
The item is returned incomplete
Original packaging is missing or damaged
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item (if eligible) and place a new order.
Order Cancellations
Orders can be canceled before shipment only
Once an order has been shipped, cancellation is no longer possible and the return process must be followed
Late or Missing Refunds
If you have not received your refund:
Check with your bank or payment provider
Refund processing times may vary
Contact us if the refund is not received within 10 business days after approval
Contact Information
For return or refund inquiries, please contact us:
Email: thegolfhub@gmail.com
Phone: 0403265131